Token & Queue Management System (eToken & Online Appointment)
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Features
VersionX
VERSIONX-TMS-009
WMS, SAAS, & IT Solutions
Cloud Services and Solutions
Marketplace Benefits
Year-long Helpdesk
Verified Sellers
Easy Payment
Warranty & Return Policy
Warranty Policy
Return Policy
Description
VersionX’s Token Management System (TMS), also known as a Queue Management System, is a cloud-based, lightweight solution designed to streamline customer flow in banks, hospitals, clinics, schools, hotels, salons, QSRs, and other customer-facing facilities. By automating token generation, queue progression, and real-time monitoring, it ensures efficient service, reduced wait times, and higher customer satisfaction.
How It Works:
Service Selection – Visitors choose their service via kiosk or mobile app.
Token Generation – System issues a unique token with wait time and counter details.
Display & Notifications – Token numbers appear on LED/digital screens with audio cues.
Counter Call Management – Staff call, skip, or recall tokens in sequence.
Queue Monitoring – Live dashboards show queue load, wait times, and bottlenecks.
Reports & Analytics – Admins access detailed performance reports for optimization.
Key Features:
Effortless Token Generation – Single-touch kiosk or mobile app tokens.
Multi-Department & Counter Support – Ideal for large, multi-service environments.
Remote & On-Spot Tokens – Supports advance booking and instant issuance.
Paper & SMS Tokens – Digital and printed token options for flexibility.
Audio & Visual Alerts – Integrated sound and screen-based notifications.
Real-Time Queue Monitoring – Track queue progress instantly for better service.
Customer Feedback & Ratings – Collect service feedback directly at counters.
Custom Reports & Analytics – Visitor counts, service times, and queue trends.
Benefits:
Reduces wait times and improves customer experience.
Boosts staff productivity by organizing workflow.
Enhances transparency with clear service progression.
Cloud-based & hardware-light – minimal setup required.
Scalable & customizable for industries like healthcare, BFSI, retail, and hospitality.
With VersionX’s Token Management System, businesses achieve seamless queue management, improved customer satisfaction, and operational efficiency—all in a cost-effective, cloud-enabled solution.
