India’s Fastest growing
Warehousing and fulfilment
Platform.

Description

VersionX’s Complaint Management Ticketing System is a fully automated, cloud-based grievance resolution platform that streamlines the entire complaint workflow—from ticket creation to closure. With intelligent routing, auto-escalations, mobile accessibility, and real-time dashboards, it ensures faster, transparent, and efficient resolutions across departments.

Designed for enterprises handling high complaint volumes, the system boosts accountability, customer satisfaction, and operational efficiency, while seamlessly integrating with other VersionX solutions for a unified business ecosystem.

How It Works:

Select & Submit Issue – Users raise a complaint in just 2 clicks.

Auto-Routing – Tickets are automatically categorized and assigned to the right department or agent.

Track & Update – Users and operators receive real-time updates on complaint progress.

Resolve & Communicate – Agents resolve issues, leaving remarks and status updates.

Auto-Escalations – If unresolved within SLA, tickets are auto-escalated to higher levels until closure.

Knowledge & Feedback – Resolutions are added to a searchable database; users provide feedback.

Key Features:

Smart Escalation Matrix – Auto-escalates unresolved issues up to the highest level.

Centralized Monitoring – Unified dashboard to oversee complaints across all branches/locations.

Mobile App – Raise, track, and close complaints on the go.

Multi-Channel Support – Accepts complaints via web, mobile, email, or phone.

Alerts & Notifications – Automated alerts for ticket status, escalations, and deadlines.

Image/Audio Uploads – Users attach media for better context and faster resolution.

Ticket Logs & Filters – Detailed logs with timestamps, escalation records, and SLA compliance.

Custom Reports – Tailored reports by department, location, issue type, or priority.

Multi-Location Support – Track and resolve complaints across multiple sites in one system.

Benefits:

Fully Automated – Minimal manual intervention, faster complaint closure.

Improved SLA Compliance – Auto-escalations ensure no complaint goes unresolved.

Increased Accountability – Time-stamped logs prevent misuse or delays.

Enhanced Customer Satisfaction – Real-time status updates and faster resolutions.

Data-Driven Insights – Analytics reveal recurring issues and opportunities for process improvement.

Highly Customizable – Adaptable to unique organizational policies and workflows.

With VersionX’s Complaint Management Ticketing System, organizations gain a robust, user-friendly, and scalable solution for grievance management—ensuring efficiency, transparency, and customer trust.